Returns & Refunds Policy

At Blithe Embroidery, every piece is carefully crafted in Charlottesville, VA. Because many of our items are made-to-order or customized, we do not accept returns or exchanges except in cases where the item arrives damaged or incorrect. Please review the policy below before placing your order:

Custom & Personalized Orders

  • All custom embroidery orders are final sale once approved.

  • We cannot accept returns or refunds on items with personalized names, logos, or designs unless the mistake was ours.

Standard (Non-Custom) Orders

  • Non-customized items may be eligible for return within 7 days of delivery, provided they are unused, unworn, and in original condition.

  • Customers are responsible for return shipping costs. Shipping charges from the original order are non-refundable.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us at help@blitheembroidery.com within 5 days of delivery with photos of the issue.

  • Once reviewed, we’ll either replace the item or issue a refund at our discretion.

Refunds

  • Approved refunds will be processed back to your original payment method within 7–10 business days.

  • Please note: shipping costs are non-refundable.

Order Cancellations

  • Orders may be canceled within 24 hours of purchase. After that, cancellations cannot be guaranteed, especially for custom embroidery already in progress.

Final Sale Items

  • All gift cards, sale items, bulk orders, and custom embroidery are final sale.

Responsibility of Shipping

  • We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier. Customers should file claims directly with USPS/UPS if an issue occurs.